I have recertified in ACLS and BLS at least 12 times in my life. That said, this last experience was fantastic. I was coming from out of town to take the class. Chad and his colleagues worked with me to help me get scheduled in a class that fit in my schedule. The professionalism of this instructor was superb. The course has come such a long way. The mannequin simulator used allowed for the class to experience real situation that we may encounter. The instructor, Chad, went over what each person in the class needed to focus on and tailored their experience with the mannequin to actual situations that they would need to react to. I felt the this is by far the BEST company I have ever taken the course with. They are American Heart and you receive a AHA card, which is becoming the requirement for many hospital systems.